Frequently Asked Questions

At Signature Psychiatric Hospital, we accept most commercial insurance plans. Our assessment and referral staff can connect you with one of our business office specialists, who can answer your insurance coverage questions and address any financial concerns you may have. 

The inpatient treatment we offer at Signature is available at two locations: 

• North Kansas City Hospital, 2900 Clay Edwards Dr., North Kansas City, Missouri 
• Liberty Hospital, 2525 Glenn Hendren Dr., Liberty, Missouri 

The outpatient treatment we offer is available at three locations: 

• North Kansas City Medical Building, 2750 Clay Edwards Dr., North Kansas City, Missouri 
• North Kansas City Hospital, 2900 Clay Edwards Dr., North Kansas City, Missouri 
• Liberty Outpatient Clinic, 550 Rush Creek Parkway, Liberty, Missouri 

You will be greeted by a member of our assessment team and asked to fill out our behavioral health assessment. This is the first step in our assessment process, which allows us to determine the type and level of care that can best meet your needs. 

We offer assessments by walk-in from 8 a.m.-10 p.m. If you need an assessment after 10 p.m., please visit the North Kansas City Hospital emergency room. A member of the Signature staff will meet with you and conduct the assessment there.  

Please note that if you visited an emergency room at another facility before coming to Signature, you should expect to receive an emergency department bill from that facility.  

If you are not in a life-threatening situation and wish to avoid emergency department billing, we recommend waiting until the next morning to come to Signature for a behavioral health assessment.  

Signature provides inpatient, residential, and outpatient treatment for adults age 18 and older. We also offer an intensive outpatient program (IOP) for adolescents ages 13-17. 

While preparing for your stay at Signature, it’s helpful to know what items to pack. We recommend bringing the following items: 

• ID and insurance card 
• Three changes of clothing 
• Reading material with no staples 
• House slippers with tread 
• Travel-size soap and shampoo 
• Up to three bras with no underwire 
• Plastic hairbrush 

A washer and dryer are available on-site so that you can launder your clothing. 

The comfort and safety of our patients, staff, and guests are among our top priorities. For this reason, you must leave the following items at home when staying with us: 

• Belts and shoelaces 
• Bib overalls and suspenders 
• Clothing with drawstrings 
• Heavy boots and steel-toe boots 
• High heels 
• Graphic T-shirts 
• Glass items 
• Mirrors and compacts 
• Hair dryers and curling irons 
• Electronics (e.g., cellphones and laptops) 
• Headphones 
• Purses, bags, and luggage 
• Pillows, blankets, and stuffed animals 
• Chemicals 
• Drugs, alcohol, and products that contain alcohol 
• Knives, scissors, and razors 
• Spiral notebooks 
• Lighters and matches 

This list is not exhaustive, and our staff reserves the right to decide if an item should be left at home. 

Everyone who seeks mental health and substance use treatment at Signature receives care that is personalized for them. If you require medication management services, you may see a psychiatrist once a week in our partial hospitalization program (PHP) and once a month in our intensive outpatient program (IOP). 

Everyone’s experience is different, but most people can go to work and take part in one of our outpatient programs at the same time. We offer many outpatient programming options to accommodate a variety of schedules. 

Our outpatient programming primarily focuses on group therapy, but we do integrate individual and family sessions depending on each person’s specific needs. We also offer referrals for individual therapists and strongly encourage these services for aftercare.